Frequently asked questions
Everything about delivery, returns, products and payments.
Orders & delivery
When will my order arrive?
Standard delivery takes 3–5 working days and is free over $150. Express is 1–2 working days at $9.50. You'll get a tracking link the moment your parcel is scanned by the carrier.
Can I change my delivery address after ordering?
Yes, until the order moves to Processing — usually a 2–4 hour window. Open the order in your account and choose Change delivery instructions, or contact us with the order number.
Do you ship internationally?
We currently ship to Pakistan, the UAE, the UK and the EU. Duties are calculated at checkout so there's nothing to pay on arrival.
My parcel says delivered but I don't have it.
Check with neighbours and your building concierge first. If it's still missing after 24 hours, contact us with the order number and we'll open a carrier investigation — most are resolved within 48 hours.
Returns & refunds
What's your returns window?
30 days from delivery for most items, unopened and in original packaging. Faulty items are covered for 2 years under warranty.
Are returns free?
Yes. Book a free collection from your door or drop the parcel at any SwiftLine point.
How long do refunds take?
We inspect returns within 2 working days. Refunds to cards take 3–5 working days after that; store credit is immediate plus a 5% bonus.
Products & stock
Is the stock count on the product page accurate?
Yes — it's live from our inventory system. If it says two left, there are two left.
Do you restock sold-out items?
Most lines are restocked fortnightly. Use the wishlist and we'll email you the moment an item is back.
Are your electronics repairable?
Every electronic product ships with a published parts list and a replaceable battery. We stock spares for at least five years.
Account & payment
Which payment methods do you accept?
Visa, Mastercard, Amex, PayPal, bank transfer and cash on delivery. Pay-in-4 instalments are available on orders over $100.
Do you store my card details?
No. Card details go directly to our PCI-DSS compliant payment provider. We only store a token and the last four digits.
How do I delete my account?
Profile → Delete account. Your profile, addresses and preferences are removed immediately; order records are retained for tax purposes.
Didn't find your answer?
Our team replies to email in under 4 hours.